Shop policies

📦 TERMS OF SALE 🛒 PURCHASING PROCESS Orders placed through the Fave Shop are made-to-order and fulfilled by our trusted partners. Payment is required at the time of purchase to confirm your order. 🚚 SHIPPING AND DELIVERY Standard shipping times vary by location, typically ranging from 5–10 business days. International shipping may be subject to customs fees or additional delays. You’ll receive tracking information once your order ships. 🔄 RETURNS AND REFUNDS 🤝 OUR POLICY Because Fave Shop items are made-to-order, we do not accept returns or exchanges for incorrect sizes, colors, or a change of mind. If your item arrives damaged or with a manufacturing defect, contact us at [email protected] within 15 days of delivery for a reprint or refund. 📸 HOW TO REQUEST A REFUND Send an email to [email protected] with your order number and a clear photo of the issue. If multiple items are affected, include a group photo of all affected products. 💳 REFUND DETAILS Approved refunds will be processed to your original payment method or issued as store credit. ✨ CARE INSTRUCTIONS FOR YOUR FAVE ITEMS 🧺 SOFT GOODS (t-shirts, totes, hoodies, etc.) Wash cold to protect designs Tumble dry on low for lasting softness Avoid bleach and dry cleaning 🧼 HARD GOODS (mugs, phone cases, airpod covers, etc.) Hand wash only to preserve designs Avoid abrasive scrubbers