FAQ
Everything you need to know about being a Merch Maker on Fave! If you don’t see your question here, hit us up at [email protected] —we’re always here to help!
- General
- Getting Started
- Shop Management
- Payments & Fees
- Shipping & Taxes
- Licensing & IP
- Returns & Refunds
General
The Fave Marketplace is your home for all things fan-created merch! We’ve built a space where fans can discover, buy, and sell awesome creations—designed by fans, for fans. No more hunting across random sites—just pure fandom magic in one place.
Because your people are here! Fave connects you directly with fellow fans who get your passion. No algorithm games—just a community that loves what you create. Plus, we’re the only platform where your sales can support the artists who inspire you. 🙌
We’ve got your back! While we can’t feature every shop (yet!), we regularly spotlight Merch Makers through campaigns, social media, and fandom highlights. The more active you are, the more chances you’ll have to get noticed!
• Buyers: Welcome from anywhere in the world 🌍
• Merch Makers: If PayPal operates in your country, you’re in!
[Check PayPal’s country list here.]
⚠️ Note: Keep in mind that YOU control where you ship to (more on that below).
Easy—just email us at [email protected]. We’re fans too, and we’re here to help 24/7!
Getting Started
Woohoo, let’s get you set up! 🎨
1. Sign up here using your phone number.
2. Fill out a few extra details to open your shop.
3. Start uploading your amazing fan creations! Already have a Fave account? Just log in with your phone number and follow the prompts to become a Merch Maker.
Not yet! Fave is its own universe, so you’ll manage your shop separately here. But hey, that means a fresh audience just for your fandom goodies!
If you're on Shopify—yes (with a little help from us).
We support Shopify’s product export format, but it's not a direct upload just yet. Instead, we’ll use your CSV to help configure your products and get your shop set up right.
Just email us at[email protected] and we’ll walk you through it.
Not on Shopify? Manual shop setup is quick and easy—we’ve got you.
You can access your Seller Admin from both mobile and desktop. Just tap the Marketplace icon in the app’s bottom navigation, or log in via desktop.
Product & Shop Management
Right now, Fave is all about fandoms! You can list products tied to fandoms available on Fave. We’re growing fast, so expect more fandom categories soon!
You’re a multitasking legend—but each product can only belong to one fandom (for now).
If you’ve got a design that fits multiple fandoms, just duplicate the listing and tweak it for each one. That way, every fan sees something that feels made just for them—and your shop shows up where it matters most.
We’re keeping things fandom-specific on purpose. It helps fans find what they love, and helps you show up like the expert you are. Multi-fandom listings might come later, but we’re building this together, one niche masterpiece at a time.
Yep—no strings attached. If you need a break or want to close up shop, email us at [email protected] and we’ll handle it.
Fave offers basic inventory tracking for your products here—but it’s separate from any other stores you might run elsewhere.
Disputes are managed through your PayPal account. Keep records like shipment tracking, emails, and order confirmations to protect yourself. We’re always here to support, but ultimately PayPal handles the resolution.
While copyright is legally in the hands of the sellers, note Fave is working directly with creators/labels to partner with them and provide them revenue from the sales of the products sold by their fans, so this risk is mitigated as we are creating a win-win scenario for both fan and creator that we're excited for to introduce to the industry. If the creators/labels still has concerns with a specific product, they will reach out to our team and we will alert you accordingly.
Payments & Fees
Straight to your PayPal Business Account—weekly payouts. Questions? Ping us at[email protected].
Nope—zero upfront costs! 🎉 At Fave, we believe Merch Makers should be able to get started without worrying about setup or listing fees. You can open your shop, list your products, and join the community for free. We only charge a transaction fee when you make a sale—so it's risk-free to start creating and selling! Translation: If you’re not making money, we’re not taking money.
No setup fees. No listing fees. No hidden charges.
You keep 90% of your sales, minus standard payment processing fees We take 10% to run the platform and build what’s next—like fan-powered licensing, better tools, and more ways for you to shine. You’re not just selling stuff—you’re part of the first fan-to-fan merch marketplace. Built for community, powered by creators, and curated by the fandoms themselves. So yeah, that 10%? It goes a long way. Be sure to price your products with this in mind so you’re always making a profit!
You get paid once your product ships—we’ll send your earnings via PayPal, where you decide how you want to receive them. To get set up, just email us at [email protected] with your shop name and PayPal account email. That’s it! Payments go out weekly, and we’ll always let you know when yours is on the way.
Buyers can pay using PayPal which includes PayPal’s balance, credit card and local payment methods supported by PayPal.
Shipping & Taxes
You set your own shipping rules—choose which countries you ship to, how much it costs, and whether you want to offer things like flat-rate or free shipping on larger orders. You can also add tracking info to your orders once they’re shipped so your buyers can follow along.
Yes! You decide which countries you want to ship to. If you're not ready to go global, you can limit your shipping zones to wherever you're comfortable.
Sometimes—depending on where they live and what they order. These fees are not included at checkout and are the buyer’s responsibility. We recommend adding a quick note to your product description or shop policies to give buyers a heads-up.Suggested language for your shop:“International orders may be subject to import duties or customs fees. These are charged by your country and aren’t included in the checkout price.”
Yes! Whatever shipping fees you set for your products will be shown to the buyer during checkout.
Not yet. Fave currently supports flat-rate shipping only. If you'd love to see calculated shipping options in the future, tell us at [email protected]!
You can create custom shipping zones when setting up your shop, allowing you to offer different prices by region.
In most cases, sales tax is calculated and added at checkout automatically. You don’t need to set it up manually—we handle the technical side for you.
Yes. Any income you earn from your Fave shop should be reported when you file taxes. You’ll have access to your sales history in your account to help with this.
Regulations vary by region. In most cases, you don’t need a seller’s permit to use the platform, but we recommend checking your local requirements to be safe.
If you're shipping to the EU or UK, you're responsible for meeting local tax obligations (like VAT or IOSS). If that’s not your jam, you can choose not to ship to those countries in your settings.
We’re structured to simplify tax collection where we can, but your responsibility may vary depending on where you’re based. Please check with a local tax advisor if you’re unsure.
Licensing & Intellectual Property (IP)
Yes—fan-made merch is what Fave is all about. We’re here to celebrate creativity that’s rooted in fandom and built with heart.
As long as your work is original—your own artwork, ideas, or designs—and clearly inspired by what you love (not copied or traced), you're in the right place. Create with care, respect, and a point of view that’s yours.
We’re building a community where fans shape the culture—not just consume it.
Yes—Fave is for original, fan-made merch, not replicas or unlicensed uses of official content.
You can’t use, post, or sell merch that includes:
Artist names, logos, or images you don’t have rights to
Lyrics, trademarks, or other protected content
Designs that copy or mimic official merch
What is welcome? Original artwork, fan-coded designs, and creative takes that show your love for the fandom—your way.
🎯 To reduce risk, don’t include artist names in your product titles or descriptions. Use the fandom name instead (like ARMY, Sheerios, etc.) so superfans can find your amazing merch—and you stay in the clear. We’re also working with select artists and partners on official licensing programs just for fans. Want in? Email us at [email protected].
If a rights holder reaches out to us, we’ll review their concern and get in touch with you directly if any action is needed. You won’t be left in the dark—we’ll help you decide what to do next. Our goal is always to handle things transparently.
Yes! We’re building a licensing model that lets fans use approved images, names, lyrics, and more—with artist support. It’s a new kind of partnership between fans and the people who inspire them. Coming soon to a fandom near you. 👀
Fave was built to support the fans who make fandom better. We believe in giving Merch Makers a safe, celebratory space to share their work. While we don’t offer legal advice or mediate IP disputes, we’ll always communicate clearly if an issue comes up. You create—we’ve got your back.
Returns & Refunds - for Merch Makers
Fave leaves return decisions up to you. Here’s how it works:
You set your own shop policy
You decide whether to offer refunds or returns
If you agree to a refund, Fave handles the transaction for you
Buyers must message you first before Fave steps in
We recommend stating your policy clearly in your Shop Details to avoid confusion.
If you agree, email [email protected] with the order details. We’ll process the refund and send confirmation to both you and the buyer.
No. Many sellers on Fave don’t accept returns, especially for made-to-order or custom merch. Just make sure your shop policy is clear so buyers know where you stand.
Yes. If something comes up and you can’t ship an order, message the buyer, then email us to trigger the refund. We’ll take care of the payment side.
Once you’ve agreed to a refund:
1. Email [email protected] with the order details.
2. We’ll issue the refund through the original payment method.
3. You and the buyer will get confirmation once it’s done.
Yes. Even if you don’t accept returns, it’s helpful to say so clearly. Buyers appreciate transparency—and it reduces unnecessary back-and-forth.