Returns & Refunds

Fave is a fan-powered platform, and each Merch Maker sets their own return and refund policies. That means:
• Returns are not guaranteed
• Refunds are only processed if the seller agrees
• Each seller defines their own policy
• Fave steps in only after you’ve contacted the seller
Always check a shop’s return policy before you buy. If something goes wrong, message the seller first. If you don’t hear back, reach out to us at marketplace@faveforfans.com.

Maybe. Some sellers accept returns, but many don’t—especially for custom or made-to-order items. You can find the seller’s return policy in their Shop Details on the Fave app.

Message the seller directly from your order page. If they agree to a refund or return, they’ll walk you through next steps (like where to send the item and who covers shipping).

No. Each shop decides their own policy, and many do not accept returns unless the item is damaged or incorrect. Always check before purchasing.

If you’ve reached out and haven’t heard back, contact us at marketplace@faveforfans.com. We’ll do our best to help—but refunds still depend on the seller’s agreement.

Once a refund is approved by the seller:
1. The seller emails Fave with your order details.
2. We process the refund using your original payment method.
3. You’ll receive confirmation once it’s complete.