If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller on Fave manages their own orders, and makes decisions about cancellations, refunds, and returns.
How do refunds and returns work on Fave?
Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in their shop policies. You can find the seller's policy on their User Profile on the Fave app, and navigating to Shop Details.
If the seller is willing to accept this return, be ready to discuss the following details before returning the item:
- Where you should send the return
- What time frame does the seller wish to receive the return
- Who will be responsible for the cost of return shipping, if not written in the shop's policies
- What shipping method to use
What are shop policies?
Each seller on Fave is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.
Before making a purchase, you should review the shop’s Returns & exchanges policy. You can find the seller's policy on their User Profile on the Fave app, and navigating to Shop Details.
I still need help
If you messaged the seller, and opened a case, and you didn’t receive the help you need, please contact email@example.com and we'll do our best to support you.